Support

Contact us

Questions, bugs, or ideas — email [email protected]. A real person reads every message, and we usually reply within two working days. If something isn't working, tell us your device model and what you were doing when it happened.

Signing in

You can sign in with your email and password, with Google, or with Apple. Use the same method you signed up with — if your account was created with Google or Apple, that button is the way back in.

Forgot your password? Tap Forgot password? on the sign-in screen and we'll email you a reset link.

Importing a bank statement

Go to You → Bank statements and upload a CSV or Excel file exported from your bank. Monela recognises the columns, lets you confirm them, and sorts the transactions into categories before anything is saved. Monela never connects to your bank — you choose exactly what to upload.

Sharing with family

Under Manage → Family you can create a household and invite people by email. Only the transactions you add to the household are shared; everything else stays private to you.

Resetting or deleting your account

Both live under You → Security & Data:

• Reset account — permanently deletes your financial data but keeps your login.
• Delete account — permanently deletes your account and all of its data. This cannot be undone.

Can't sign in anymore? Email us from the address on your account and we'll delete it for you.

Privacy

How we handle your data is explained in our Privacy Policy. The rules for using Monela are in our Terms of Service.